Shipping & Returns

Shipping & Returns


Shipping Summary

HD Camera Company is a leader of the Camera equipment industry. The quality of all our products is the top priority for us because we are not just dealing with those electronic devices but manufacture them. Our devices are meant to satisfy the needs of our customers in the most effective and reliable way and that is why we are constantly improving our products and services. To make sure that you will get effectively working quality product we perform many different tests with our devices before shipment.

To get the product you like, you need to make a payment first. The 3-5 day after the payment your device will be shipped to you. It takes from 9 to 35 days for your package to reach you, depending on what shipping type you are choosing. All our shipments are mainly done with EMS– the most reliable delivery operator at the global level. EMS provides not only delivery of your orders in time and undamaged but also has a useful feature of tracking number that you can use to watch the movement of your device via the internet. As a rule, we are sending that tracking number to you right after the start of your order shipping.


Shipping type & Delivery Time

You can choose your preferred shipping method on the Order Information page during the checkout process. For most products, will offer you a choice of multi-shipping methods on the Order Information page at checkout.

Shipping by FedEx

Shipping to all major destinations in 3 - 5 business days.

Shipping by DHL

Shipping to all major destinations in 3 - 7 business days.

Shipping by UPS

Shipping to all major destinations in 3 - 7 business days.

Shipping by EMS

Shipping to all major destinations in 5 - 15 business days, depending on which counties you are, for some countries need longer time.

Shipping by Hongkong Airmail

Shipping to all major destinations in 15 - 25 business days, this is super save shipping method, suit for order weight low than 2kg, we do not recommend you choice airmail if you ordered high-value items, it may lose during shipping.

Free Shipping offer free shipping to some countries, it will automatical display free shipping options on the checkout page if available for your ordered item.

Before we can ship your order, has to prepare your products, do strict quality-control tests and carefully package items. The duration of preparing your items for shipping and the delivery time is the total time to receive your order.

To estimate how long it will take for your order to arrive click here to see processing and shipping times for all product categories.



We guarantee to refund for the parcel lose during shipping which you chose shipment method by express and airmail with tracking number, we advise you select tracking number service for airmail shipment.

We guarantee to refund with the defect products during shipping, you need shipping it back by airmail or express, we will give total amount refund(you have to contact us to confirm immediately after you received the package).

We guarantee to refund with you to change your mind before we shipping the orders,normally we ship your order in 1~3 working days once your order was confirmed, during this period if you need to cancel your order please Email us or call us,we will give you full refund,we offer refund with your change mind in 7~10 days after you received the goods,but we will charge shipping cost and process fee(10.0$  per order).

We guarantee 12 months quality warranty for all of our products, if your ordered product has problems please contact us to confirm, our customer service team will support you of the problems and solve it, sometimes may the user not understand well of the product operate,please read the user manual to learn the operation,if have any problems please contact us to get support, we offer Facebook live chat,  WhatsApp, phone support and E-mail support,please select which is convenience for you.

Please note: we do not offer free return for any broken items by the user, please keep the original product status with our label for returns, we do not accept not completely happy returns because the shipping cost is too high for us, please read it carefully before you place an order.