How can I track my order?
1. How do I check my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you can track it.
You can log in our system with your email address, checking your "order history" to find your tracking number.
If you made payment by Paypal, Paypal system will send an email to you once your order was shipped out, we put your order tracking number and tracking information on Paypal system for easy tracking.
Note: your order tracking number may delay 1~2 business days because carrier needs 1~2 business days to process your parcel.
2. When can I track my order?
We can offer order status and other detailed information on our website, but we can't provide the exact time to track your number. As tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system. So even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. Because tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout and the carrier delivers your item(s). So your Order History on our website won't offer tracking information. In terms of Express packages (sent via EMS/UPS/DHL), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 business days for postal tracking to show online.
3. If I do not receive my order number, what should I do?
As soon as your payment is cleared, you should receive an email automatically sent from our server which confirms your order with an order number. If you have not received the order confirmation or status emails from hdhidecamera.com, your ISP or Email software might be blocking hdhidecamera.com's emails, thinking that our email is spam. In this case please check your SPAM/JUNK E-mail folders. If you have confirmed your email folder is ok, but there are no such emails in your mailbox, remember to send us a ticket (Tmart URL) about your issue.
4. When will my back order arrive?
Once we have verified your payment, your order will be sent to our Warehouse to be fulfilled. If your item is in stock, your order will be shipped within 24-48 hours. Occasionally, certain products that we offer may be unavailable. To find out about your back ordered items, please contact us with our online customer service that is available for 24 hours per day. Please make sure you have the following information available:
* Original order number (if possible)
* The e-mail address used to make the order
* Your daytime phone number