Conditions Of Use

Conditions Of Use

Welcome to the hdhidecamera.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at support@hdhidecameras.com We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.

Your Delivery
We currently offer two delivery options: Shipping by airmail and delivery by express support(EMS,DHL,UPS). Learn morn

Delivery Address
Please fill your shipping address on your profile,If you select PAYPAL payment,please double check the address to match your PAYPAL address,we do not shipping to different address due to PAYPAL rule,if you need shipping no PAYPAL address please fill on note column on submit order page and accept our Terms & Conditions, this is important for drop shipping customers,if you have questions please contact us.
Important note: you must fill your available address and phone number, it is very important for delivery.Learn morn

Track Your Order
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you can track it.
You can log in our system with your email address, checking your "order history" to find your tracking number.
If you made payment by Paypal, Paypal system will send an email to you once your order was shipped out, we put your order tracking number and tracking information on Paypal system for easy tracking. Learn morn

Custom duty
Some countries may need consignee to pay import custom duty, the rate depends on your country policy, we only charge china export custom duty, not responsible for import duty in customer country, please read it carefully before place order.

DHL, UPS always charge import duty with parcel value over 50 US dollar, EMS and Airmail may not charge import duty for some countries, please contact us if you need more information.

Personal Information

All your private data is handled according to our privacy notice and never in any other way. However, additional docs which can confirm your identity will be required if any of your orders will look suspicious to us. As a document that can be required to confirm your identity, you can use a photocopy of your driver's license, passport, and even electricity bill. Learn morn

Payment Methods

We accept all major credit cards and Paypal. In addition, we accept all types of Bank Transfers and electronic payments (Western Union, Money Gram, etc.). Please write at support@hdhidecamera.com to contact us on any possible issues like arranging the payment using one of our payment methods or if you have some problems doing that.Learn morn


 Returns & Refunds

If the product you have ordered was delivered to you and it is not working properly or damaged (not by you but at the customs for example), you have a right to return it to our company within 14 days and get a full refund or receive another unit of the same type instead of this one. There is no restocking fee for you if our product returns to us within those 14 days. All documentation and accessories like manuals and adapters must be also returned in the package.

As long as we can easily make all refunds with no actions required to be made by you, we would like you never initiate chargebacks because they ruin our reputation. Due to those chargebacks, we will have to contact your local authorities if you initiate any chargeback without letting us know about it. Please, do not make chargebacks, simply contact us at any issue and we will definitely make a full refund or send you the similar device. Learn morn

 Shipping Information

The product you have ordered will be sent using one of the fastest delivery companies in the world. The commonly used delivery companies are EMS because it are most trusted when it comes to delivering your products to you. You can also make a request to get the tracking number from us. Approximately 14-25 days are needed for your shipments to be executed,Because your goods are issued from China. We are doing all we can to make sure that device you ordered will be brought to your door but we cannot guarantee that there will be problems at customs because at some countries of the world our products are forbidden to use or even own.

As our customer, you purchase any of our products and accept all responsibility for understanding and adhering to all requirements and limitations of the usage or resale of any our products in keeping with laws and regulations of your country. In any way, when you resale our product, you are obliged to include this notation inside the package, so that anyone who wants to buy this product from you can also make an absolutely informed purchasing decision. Learn morn